General Ordering Policies
Since we are primarily a wholesale supplier, these policies are relevant to commercial businesses such as landscape companies, rewholesalers, restoration specialists and retail garden centers looking to use and offer our plants. For home gardeners, please look for us at our valued garden center network. As a garden center owner, if your retail business location is not listed or information out of date, please email us.
How to Order / Request a Quote
Hours Monday – Saturday
8:30 am – 5 pm
Cellphones 1-416-909-9755 (Melissa's) or 1-705-340-1034 (Sandy's), text us too!
Quotes Happy to, we will respond ASAP
Purchase orders will be honoured for 14 days from issue date. To reserve material beyond two weeks, a 25% deposit must be made.
Delivery / Freight
Pick-up is welcome during business hours or at a pre-arranged time.
We offer competitive and timely delivery services via our truck or by long-haul freight companies. Boxing and packing charges applied at cost. Typical delivery charges of 6% of total order, or $60, whichever is greater. Subject to change based on distance, special requests, and efficiencies of load-sharing.
Custom Coloured Tags for Retail
Credits or Refunds for Reusable Pots and Trays
Available upon return of our pots and trays only; must be in good condition.
HST Reg. No. R137487849. Catalogue prices effective Jan. 1 to Dec. 31, 2019, and do not include tags, boxing, taxes or delivery. Discounts apply to single orders and are not cumulative. Prices subject to change without notice.
Additional Terms and Conditions of Sale
30-day NET terms are extended to those customers with an established record of prompt payment in the past. New customers placing an order for the first time are C.O.D. Payment can be made by cash, certified cheque, credit card or Interac. Further orders will be subject to C.O.D. terms until a credit record and references are established. Accounts not paid with respect to 30 day NET terms are subject to cancellation of such privileges at our discretion. Overdue accounts subject to 1.5% interest charges per month.
VISA and Mastercard payment are offered to all customers. Existing customers on 30-day NET terms cannot pay with credit card at the end of their NET 30 terms.
All orders are accepted on the understanding that the purchaser agrees to the terms and conditions as listed above.
If you have the 2019 password, click here to view and download: